Business
problem => CUSTOMER RELATIONSHIP MANAGEMENT
Tablet Buzz is a new
tablet manufacturing enterprise which is looking to:
Ø Build Effective Sales
Process
Ø Extend Market Reach
Ø Understand Customers
well
Ø Improve Productivity
Ø Increase Customer
Satisfaction
Tablet Buzz wants to implement
cost effective CRM to meet above objectives.
Evaluated CRM Software’s:
Sugar
CRM http://www.sugarcrm.com
Comparison between Vtiger
CRM vs. Sugar CRM
Features
|
SugarCRM
|
|||||
Edition
|
Standard
|
Professional
|
Enterprise
|
|||
Accounts
|
✔
|
✔
|
✔
|
|||
Contacts
|
✔
|
✔
|
✔
|
|||
Leads
|
✔
|
✔
|
✔
|
|||
Campaigns
|
✔
|
✔
|
✔
|
|||
Cases
|
✔
|
✔
|
✔
|
|||
Bug Tracker
|
X
|
✔
|
✔
|
|||
Projects
|
✔
|
✔
|
✔
|
|||
Project
Tasks
|
✔
|
✔
|
✔
|
|||
Emails
|
✔
|
✔
|
✔
|
|||
Calendar
|
✔
|
✔
|
✔
|
|||
Notes
|
✔
|
✔
|
✔
|
|||
Documents
|
✔
|
✔
|
✔
|
|||
Potentials
|
✔
|
✔
|
✔
|
|||
Quotes
|
✔
|
✔
|
✔
|
|||
Sales
Orders
|
✔
|
X
|
X
|
|||
Invoices
|
✔
|
X
|
X
|
|||
Purchase
Orders
|
✔
|
X
|
X
|
|||
FAQs
|
✔
|
✔
|
✔
|
|||
Products
|
✔
|
✔
|
✔
|
|||
Price Books
|
✔
|
X
|
X
|
|||
Project
Milestones
|
✔
|
X
|
X
|
|||
Service
|
✔
|
X
|
X
|
|||
Service
Contracts
|
✔
|
✔
|
✔
|
|||
Vendors
|
✔
|
X
|
X
|
|||
Assets
|
✔
|
X
|
X
|
|||
Comments
|
✔
|
X
|
X
|
|||
SMS
Notifier
|
✔
|
X
|
X
|
|||
PBX Manager
|
✔
|
X
|
X
|
|||
Reports
|
✔
|
✔
|
✔
|
|||
Dashboards
|
✔
|
✔
|
✔
|
|||
Import
|
✔
|
✔
|
✔
|
|||
Export
|
✔
|
✔
|
✔
|
|||
Create
Email Templates
|
✔
|
✔
|
✔
|
|||
Create
Contact from Vcard
|
✔
|
✔
|
✔
|
|||
User
Management
|
✔
|
✔
|
✔
|
|||
Groups
|
✔
|
✔
|
✔
|
|||
Role
Management
|
✔
|
✔
|
✔
|
|||
Password
Management
|
X
|
✔
|
✔
|
|||
List View
Items Per Page
|
X
|
✔
|
✔
|
|||
Logo Change
|
✔
|
✔
|
✔
|
|||
Mail Merge
|
✔
|
✔
|
✔
|
|||
Max Upload
Size
|
X
|
✔
|
✔
|
|||
Local
Backup
|
✔
|
✔
|
✔
|
|||
FTP Backup
|
✔
|
X
|
X
|
|||
Repair
|
X
|
✔
|
✔
|
|||
Local
Settings
|
✔
|
✔
|
✔
|
|||
Currencies
|
✔
|
✔
|
✔
|
|||
Search/Global
Search
|
✔
|
✔
|
✔
|
|||
Languages
|
✔
|
✔
|
✔
|
|||
Layout
Editor
|
✔
|
✔
|
✔
|
|||
Rename Tabs
|
X
|
✔
|
✔
|
|||
Module
Builder
|
X
|
✔
|
✔
|
|||
Module
Loader
|
✔
|
✔
|
✔
|
|||
Configure
Grouped Modules
|
X
|
✔
|
✔
|
|||
Pick list
Editor
|
✔
|
✔
|
✔
|
|||
Customize
Record Numbering
|
✔
|
X
|
X
|
|||
Workflows
|
✔
|
✔
|
✔
|
|||
Mail
Converter
|
✔
|
X
|
✔
|
|||
Default
Module View
|
✔
|
✔
|
✔
|
|||
Home Page
Widgets
|
✔
|
X
|
✔
|
|||
RSS
|
✔
|
✔
|
✔
|
|||
Field Level
Security
|
✔
|
✔
|
✔
|
|||
Mobile
|
✔
|
✔
|
✔
|
|||
Customer
Portal
|
✔
|
X
|
✔
|
|||
Module
Administration
|
✔
|
✔
|
✔
|
|||
vTiger CRM Advantages:
Being extremely easy to use is perhaps one of the most important advantages of
vTiger CRM. Compared to Sugar Suite, vTiger CRM loads faster. VTiger’s user interface
is more intuitive and easier to use. The necessary software, such as Apache,
MySQL, and PHP are integrated, and executables are made available both for
Windows and Linux operating systems. The vTiger CRM software provides Open
Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and
Customer Portal, which add more value to the end-users by providing many
enterprise features. The Software is absolutely FREE and does not require any
up-front investment. It allows pre-sales and post-sales activities be
integrated in a single application and provides rich user-experience with
product customization and excellent customer support.
SugarCRM Disadvantages :
While providing more capabilities and reliability, Sugar Suite loads slower than vTiger CRM and is not so easy to use. Problems may also arise if a user doesn't lock the Installation after finishing it. Contrary to vTiger CRM, some of its add-ons are not free for installing and should be ordered additionally. Another disadvantage of SugarCRM is the very resource-consuming upgrade process. A SugarCRM upgrade can rarely be completed successfully on a shared server because the upgrade times out.
EPESI CRM Limitations:
EPESI CRM which is available on x10 has limited features as follows
While providing more capabilities and reliability, Sugar Suite loads slower than vTiger CRM and is not so easy to use. Problems may also arise if a user doesn't lock the Installation after finishing it. Contrary to vTiger CRM, some of its add-ons are not free for installing and should be ordered additionally. Another disadvantage of SugarCRM is the very resource-consuming upgrade process. A SugarCRM upgrade can rarely be completed successfully on a shared server because the upgrade times out.
EPESI CRM Limitations:
EPESI CRM which is available on x10 has limited features as follows
- Dashboard
- Companies - addressbook of companies
- Contacts - addressbook of individuals
- Shared Calendar with alerts
- Shared Task List - To Do
- Phone Calls Log
- Notes and Files (Document Management)
- E-mail client - Roundcube IMAP
- Exclusive Click2Fill form filling
- Unique Watchdog module monitoring record changes
- Advanced permission system
- Shoutbox
- Customizable shortcuts - quick access
These features will not be sufficient to meet the objectives of Tablet Buzz CRM.
VTiger CRM has been chosen for implementing at Tablet Buzz :
Some of the reasons are :
vtiger CRM offers more features compared to other solutions
Complete
Access
Access all 20 modules covering sales,
marketing, support, inventory, reports, security management, role provisioning,
workflows and much more.
Free
Support
Toll-free phone and email support are
available 1AM to 4PM EST from Monday to Friday.
Always
Improving
Unlike downloadable CRM software, vtiger
CRM On Demand is maintenance free and updated every month.
The
Reliability of Amazon EC2 Hosting
Security is our priority. CRM instances and
data are stored and backed up on Amazon's EC2 servers to ensure protection from
loss or theft.
Obligation
Free
With no contracts or prepayments, vtiger
CRM On Demand is absolutely obligation free.Cancel any time and export your
data with no questions asked.
Features of vTiger CRM are :
- Sales Force Automation
- Customer Support & Service
- Marketing Automation
- Inventory Management
- Activity Management
- Productivity Add-ons
- Reports & Dashboards
- Product Customization
- Security Management
- E-mail integration
- Extensibility
- Customization and Configurability
--------------------------------------------------------------------------------------------------------------
=> Please visit Tablet Buzz CRM application at http://bharatkunduru.x10.mx/TabletBuzz/
Please find login details below :
Administrator :
User Id :admin , Password : pass
Sales Manager :
User Id : salesmanager , Password : pass
Support Manager :
User Id : supportmanager , Password : pass
Guest User :
User Id : guestuser , Password : pass
Please find login details below :
Administrator :
User Id :admin , Password : pass
Sales Manager :
User Id : salesmanager , Password : pass
Support Manager :
User Id : supportmanager , Password : pass
Guest User :
User Id : guestuser , Password : pass
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