Assignment # 2 Implement and Deploy a Business Application

Business problem => CUSTOMER RELATIONSHIP MANAGEMENT

Tablet Buzz is a new tablet manufacturing enterprise which is looking to:

Ø  Build Effective Sales Process

Ø  Extend Market Reach

Ø  Understand Customers well

Ø  Improve Productivity

Ø  Increase Customer Satisfaction

Tablet Buzz wants to implement cost effective CRM to meet above objectives.

Evaluated CRM Software’s:

Sugar CRM http://www.sugarcrm.com

Vtiger CRM https://www.vtiger.com/crm/

EPESI CRM http://epe.si/

Comparison between Vtiger CRM vs. Sugar CRM

Features		vtiger CRM On Demand		SugarCRM
Edition		Standard		Professional	Enterprise
Accounts		✔		✔	✔
Contacts		✔		✔	✔
Leads		✔		✔	✔
Campaigns		✔		✔	✔
Cases		✔		✔	✔
Bug Tracker		X		✔	✔
Projects		✔		✔	✔
Project Tasks		✔		✔	✔
Emails		✔		✔	✔
Calendar		✔		✔	✔
Notes		✔		✔	✔
Documents		✔		✔	✔
Potentials		✔		✔	✔
Quotes		✔		✔	✔
Sales Orders		✔		X	X
Invoices		✔		X	X
Purchase Orders		✔		X	X
FAQs		✔		✔	✔
Products		✔		✔	✔
Price Books		✔		X	X
Project Milestones		✔		X	X
Service		✔		X	X
Service Contracts		✔		✔	✔
Vendors		✔		X	X
Assets		✔		X	X
Comments		✔		X	X
SMS Notifier		✔		X	X
PBX Manager		✔		X	X
Reports		✔		✔	✔
Dashboards		✔		✔	✔
Import		✔		✔	✔
Export		✔		✔	✔
Create Email Templates		✔		✔	✔
Create Contact from Vcard		✔		✔	✔
User Management		✔		✔	✔
Groups		✔		✔	✔
Role Management		✔		✔	✔
Password Management		X		✔	✔
List View Items Per Page		X		✔	✔
Logo Change		✔		✔	✔
Mail Merge		✔		✔	✔
Max Upload Size		X		✔	✔
Local Backup		✔		✔	✔
FTP Backup		✔		X	X
Repair		X		✔	✔
Local Settings		✔		✔	✔
Currencies		✔		✔	✔
Search/Global Search		✔		✔	✔
Languages		✔		✔	✔
Layout Editor		✔		✔	✔
Rename Tabs		X		✔	✔
Module Builder		X		✔	✔
Module Loader		✔		✔	✔
Configure Grouped Modules		X		✔	✔
Pick list Editor		✔		✔	✔
Customize Record Numbering		✔		X	X
Workflows		✔		✔	✔
Mail Converter		✔		X	✔
Default Module View		✔		✔	✔
Home Page Widgets		✔		X	✔
RSS		✔		✔	✔
Field Level Security		✔		✔	✔
Mobile		✔		✔	✔
Customer Portal		✔		X	✔
Module Administration		✔		✔	✔

vTiger CRM Advantages:

Being extremely easy to use is perhaps one of the most important advantages of vTiger CRM. Compared to Sugar Suite, vTiger CRM loads faster. VTiger’s user interface is more intuitive and easier to use. The necessary software, such as Apache, MySQL, and PHP are integrated, and executables are made available both for Windows and Linux operating systems. The vTiger CRM software provides Open Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and Customer Portal, which add more value to the end-users by providing many enterprise features. The Software is absolutely FREE and does not require any up-front investment. It allows pre-sales and post-sales activities be integrated in a single application and provides rich user-experience with product customization and excellent customer support.

SugarCRM Disadvantages :
While providing more capabilities and reliability, Sugar Suite loads slower than vTiger CRM and is not so easy to use. Problems may also arise if a user doesn't lock the Installation after finishing it. Contrary to vTiger CRM, some of its add-ons are not free for installing and should be ordered additionally. Another disadvantage of SugarCRM is the very resource-consuming upgrade process. A SugarCRM upgrade can rarely be completed successfully on a shared server because the upgrade times out.

EPESI CRM Limitations: 

EPESI CRM which is available on x10 has limited features as follows 

• Dashboard
• Companies - addressbook of companies
• Contacts - addressbook of individuals
• Shared Calendar with alerts
• Shared Task List - To Do
• Phone Calls Log
• Notes and Files (Document Management)
• E-mail client - Roundcube IMAP
• Exclusive Click2Fill form filling
• Unique Watchdog module monitoring record changes
• Advanced permission system
• Shoutbox
• Customizable shortcuts - quick access

These features will not be sufficient to meet the objectives of Tablet Buzz CRM.

VTiger CRM has been chosen for implementing at Tablet Buzz :

Some of the reasons are :

 vtiger CRM offers more features compared to other solutions

Compare pricing and features to Salesforce.com, SugarCRM, and Microsoft Dynamics.

Complete Access

Access all 20 modules covering sales, marketing, support, inventory, reports, security management, role provisioning, workflows and much more.

Free Support

Toll-free phone and email support are available 1AM to 4PM EST from Monday to Friday.

Always Improving

Unlike downloadable CRM software, vtiger CRM On Demand is maintenance free and updated every month.

The Reliability of Amazon EC2 Hosting

Security is our priority. CRM instances and data are stored and backed up on Amazon's EC2 servers to ensure protection from loss or theft.

Obligation Free

With no contracts or prepayments, vtiger CRM On Demand is absolutely obligation free.Cancel any time and export your data with no questions asked.

Features of vTiger CRM are :

• Sales Force Automation
• Customer Support & Service
• Marketing Automation
• Inventory Management
• Activity Management
• Productivity Add-ons
• Reports & Dashboards
• Product Customization
• Security Management
• E-mail integration
• Extensibility
• Customization and Configurability

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=> Please visit Tablet Buzz CRM application at http://bharatkunduru.x10.mx/TabletBuzz/


Please find login details below :

Administrator :

User Id :admin , Password : pass

Sales Manager :

User Id : salesmanager , Password : pass

Support Manager :

User Id : supportmanager , Password : pass

Guest User :

User Id : guestuser , Password : pass

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